Have you ever gone to log in to X-Info WebConnect (or any other web application for that fact) and it just doesn’t do what you want? Here are three of the most asked questions and what you can do. Of course, you can always contact our Support team if these don’t fix the issue.
Q1: The log in page isn’t working as expected. What can I do?
A1: You can clear you cache by holding down the “Ctrl” key and then pressing the “F5” key.
When you use a browser, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues.
Q2: I could log in before but now I can’t. What can I do? I know the URL is correct.
A2: Are you on the same computer? In the same location and on the same Wi-Fi connection as you were when it last worked? If the answer to any of these is NO then the quickest way to see if it’s your network setting, is to hotspot to your mobile phone Wi-Fi. If you can now access X-Info WebConnect and log in, you will need to talk to your internal IT Team for assistance.
Q3: I can only see some of the page, and when I scroll down I can’t get to the bottom of the page. What can I do?
A3: Zoom out by holding down the “Ctrl” key and then pressing the “-“ key, each press of the “-“ key should make the page slightly smaller.
Stop zooming when you can see the scroll bar and move it down to the bottom of the screen display.