In Focus – tips and tricks

As the holiday season approaches, we want to make sure you have everything you need to keep things running smoothly. Here are answers to the most common questions about support during the Christmas break:

Q1: How do I log a support ticket over the Christmas break?

If you’re an authorised person, you can access your company’s Mipela Jira Support Portal. From there, you can log support requests and track the progress of your tickets anytime.

Q2: I’m working over the break, but my manager isn’t. Can I be registered for the Support Portal just in case?

Access to the Support Portal can only be granted by your company’s authorised person(s). You’ll need to ask the product owner/manager to email our support team and request that we invite you to join.

Q3: What if it’s urgent and a public holiday?

If your request is urgent, you can call or text your account manager directly on their mobile. See their email signature for mobile details.

Holiday Support

  • Standard Support: Available via the Jira Support Portal 24/7 for ticket logging
  • Urgent Issues: Phone or SMS your account manager during public holidays
  • Office Closure: Our main office will be closed on Friday 19 December 2025, reopening Monday 5 January 2026.

Thank you for partnering with us, we look forward to supporting you in 2026.

Written by Jacqueline Button

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