Automating the encroachment process

Lineal asset corridor protection is a key focus for many of Australasia’s critical infrastructure asset owners. Protecting assets and keeping people safe can be a time consuming and detailed process. Depending on the risk profile of the asset, it can mean on-site inspections, reinstatement inspections and other coordination tasks are required to make it all happen.

One of Australia’s largest energy and infrastructure owners has recently been working with Mipela to streamline and automate parts of the corridor protection processes. Mipela has provided a long standing solution for this organisation to assist in many aspects of their day to day land access and stakeholder management activities using its X-Info suite of software solutions.

Working closely together with their corridor protection team, the Mipela team were able to provide an automated workflow that significantly reduces the time it takes to work through an encroachment enquiry. Visual representation of the status of each enquiry on colour coded dashboards allow the team to keep their finger on the pulse of activities in and around their high risk assets. The encroachment team also have the ability to electronically issue secure forms to the enquirer to request additional information. There is a pre defined time limit for the enquirer to submit the completed forms before they will automatically receive a reminder. When these forms are completed and submitted, they automatically get loaded into X-Info Assurance suite and the appropriate team member is notified via an automated email, ensuring there are no delays in processing an enquiry request.

Automation of encroachment processes not only saves time for the team, expedites the end to end process, provides a real time view of the status of each enquiry and in turn, saves both the company and the enquirers money.

The result is a streamlined, cost-effective process that benefits both the asset owner and the enquirer.  Managing encroachment risks along critical infrastructure corridors is complex and resource intensive. For one of Australia’s largest energy and infrastructure owners, the solution was automation using its existing X-Info Assurance Suite solution.

Written by Karen Thompson