Mipela GeoSolutions is one of the premiere location information management and GIS companies in Australia providing innovative solutions to national and international clients. We predominantly service the energy and infrastructure sectors, but we have a wealth of experience in other sectors as well.
We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) (‘Act’) that came into effect on 12 March 2014. A copy of the Australian Privacy Principles can be accessed from the Office of the Australian Information Commissioner at www.oaic.gov.au.
When dealing with us, we usually need to know your personal information to provide specific products and services to you. Therefore, it is not practical to remain anonymous or to use a pseudonym. The type of personal information that Mipela GeoSolutions collects and holds about you depends on the type of dealings that you have with us. For example:
Mipela GeoSolutions understands the importance of protecting children’s privacy, and therefore it is out policy to never knowingly collect or maintain information about anyone under the age of 13. Except if a specific engagement is undertaken to provide professional services by us which necessitates such personal information be collected.
Mipela GeoSolutions does not collect or use a government related identifier of an individual such as a Medicare number or driver’s licence number as our own identifier of individuals.
Mipela GeoSolutions is required by the Privacy Act to collect personal information only by lawful and fair means. If it is reasonable and practicable, we will collect personal information we require directly from you. We collect personal information in a number of ways, including:
At times, we may collect personal information from a third party such as recruitment agency or from your employer if they are our client. Mipela GeoSolutions policy is to destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.
Mipela GeoSolutions needs personal information to perform its core functions. The information is used for business purposes to:
If we do not have access to your personal information we may not be able to provide you with the products and services we were engaged to provide.
Disclosure of your personal information to third parties may include other contractors carrying out work on our behalf in fulfilling our work arrangements with you.
We do not however, disclose personal information to third parties for the purpose of allowing them to send marketing material to you.
Requests to access your personal information must be made in writing to our Privacy. Requests are subject to some limited exceptions permitted or required by law.
If you believe any personal information held by us is inaccurate, not up-to-date, incomplete, and irrelevant or misleading, you can forward a request in writing to the Privacy Officer. We will take reasonable steps to correct the information in accordance with the requirements of the Privacy Act.
Information on how to contact us is highlighted in the Contact Us section below.
If you would like to make a complaint about how we have collected or handled your personal information, please contact our Privacy Officer.
We will endeavour to reply to you within 30 days of receipt of the complaint, and where appropriate will advise you of the general reasons for the outcome of the complaint. In some circumstances, we may decline to investigate the complaint, for example if the complaint relates to an act or practice that is not an interference of the privacy of the person making the complaint.
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
Please contact our Privacy Officer if you have any queries about the personal information that Mipela GeoSolutions holds about you or the way we handle that personal information. Contact details for privacy enquiries are set out below.
GPO Box 1152
Brisbane Qld 4001
Phone: + 61 7 3252 5589
Fax: +61 7 3252 2477