Service Management and Field Service Software Solutions

Mipela GeoSolutions enables clear competitive advantage with its X-Info service management software and field service software solutions.

As Energy and Infrastructure companies move from construction into operational mode, they require vendors with matching skill sets. This new era of work requires groups who can service multiple sites in an efficient and cost effective manner. The service companies that are able to flourish in this competitive phase are only able to win contracts if they are able to demonstrate a serious competitive advantage.

Service contracts require service technicians to perform a series of quantifiable tasks. The vast majority of these contracts are bid on a time and materials basis. As a result it is difficult to demonstrate value in a bid document.

The challenge for these companies is to sell the idea to their customers that they can perform the simple and repeatable work better and more efficiently than their many competitors, and this is where Mipela can help you to excel.

  • Simplify operations
  • Improves data quality
  • Streamline task timeframes
  • Clear work instruction sent from service company to workers
  • Improve communication and accountability
  • Compliance ready information
  • Manage business processes efficiently
  • Analyse your data in real time
  • Automated reporting and invoicing as work is finished at site
x-Info service management software
Work Instructions are completed by client through standardised online forms
  • Service management software includes predefined forms ensuring Work Instructions are clear and consistent to client and field service technicians because they are presented in a consistent format
  • New forms can be created and pushed out to technicians in real time
  • Work Instructions are defined and agreed by the client prior to submission
Field service software management UI
All site data and work information is stored electronically
  • All communications, contacts, procedures, documents and mapping are recorded against each job
  • Information can be searched by any relevant field (eg. job number, field site, etc.) or by keywords.
  • Electronic information becomes single point of truth, eliminating issues related to version control
field service management software
Pictures and videos can be captured
  • Ability to share real time visuals enhances communication between stakeholders
  • Enhanced reporting through visual confirmation of work completed
Veolia2
Work Instructions and site data are passed to field service technicians via computers or handheld devices
  • Technicians will have all relevant up to date data available without the need to travel to the office
  • Electronic Work Instructions eliminate the need for handling of physical site drawings, which are prone to being lost or damaged
  • Online and offline field service software functionality can automatically cache information and send once mobile network or wireless connectivity is returned
Australian service management software solution
Timesheets are completed on site and submitted electronically
  • Date stamped electronic time sheets increase traceability
  • Ability to run real time resource utilisation reports
Australian field service software X-Info
Site locations and travel instructions can be accessed by technicians via maps
  • GPS insures that technicians travel to correct work sites without getting lost
  • Remote service management locations that may not appear on maps can be pinpointed for clarity
 
 

 

Specifications

Communication between the data storage in the Connect connections and the data capture in the Aware Client (Android, iOS, Windows software) is handled through the Aware API which is part of the X-Info Connect Server.

xi aware data capture field service software

Key applications

X-Info Service suite service management software transforms maintenance tasks into a simple user experience enabling the Energy and Infrastructure mobile field service workforce to locate where they are, view their data and record what’s happening wherever they are, eliminating the need for paper filing, storage, and maintenance.

Current sectors

  • Field service management
  • Energy exploration
  • Energy generation and distribution
  • Mining and resource development
  • Water and wastewater
  • Pipeline, power, telecommunications, road and rail infrastructure
  • City and regional Councils
  • State and Federal Government
  • Engineering, construction and communications consultancies
Case studies
Veolia
Zinfra and Tasmanian Gas Pipeline