Tag Archives: X-Info WebConnect

I’m in a pickle

Have you ever gone to log in to X-Info WebConnect (or any other web application for that fact) and it just doesn’t do what you want? Here are three of the most asked questions and what you can do. Of course, you can always contact our Support team if these don’t fix the issue.

Q1: The log in page isn’t working as expected. What can I do?

A1: You can clear you cache by holding down the “Ctrl” key and then pressing the “F5” key.

When you use a browser, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues.

Q2: I could log in before but now I can’t. What can I do? I know the URL is correct.

A2: Are you on the same computer? In the same location and on the same Wi-Fi connection as you were when it last worked? If the answer to any of these is NO then the quickest way to see if it’s your network setting, is to hotspot to your mobile phone Wi-Fi. If you can now access X-Info WebConnect and log in, you will need to talk to your internal IT Team for assistance.

Q3: I can only see some of the page, and when I scroll down I can’t get to the bottom of the page. What can I do?

A3: Zoom out by holding down the “Ctrl” key and then pressing the “-“ key, each press of the “-“ key should make the page slightly smaller.

Stop zooming when you can see the scroll bar and move it down to the bottom of the screen display.

Property Information Service made easy

Since its inception, Queensland Urban Utilities had primarily sourced its property information from Brisbane City Council’s Coreland application. On 30 June 2016, this arrangement ceased and an alternative data source was required. Queensland Urban Utilities’ area of interest covers five Councils – Brisbane, Somerset, Ipswich, Lockyer Valley and the Scenic Rim Regional Councils – and the solution needed to align the process of acquiring property data across all regions.

Queensland Urban Utilities selected Mipela to provide a suitable Property Information Service solution that would support business functions including; billing, managing customer enquiries (via the Contact Centre, mail, email and social media), maintenance operations for meter reading, and spatial analysis for asset capital works and operational planning. The objectives of the project were to reduce costs associated with acquiring property data, improve accuracy of the data, and align acquisition of the data to enable a more efficient use of data within the business.

The Property Information Service was designed using Mipela’s X-Info Connect, with X-Info WebConnect providing a browser based lookup interface for staff to reference both historical and the ongoing new data.

Property, ownership, valuation and geographic information from Department of Natural Resources and Mines is combined into a database within X-Info Connect and automatically updated daily, with the service checking each data source for any changes. This data is then automatically delivered from X-Info Connect for consumption by the business for various purposes.

The Property Information Service has been established with future requirements in mind, as additional Queensland Urban Utilities applications come to require access to property information. This cloud based solution is fully managed by Mipela, with no administrative requirements by Queensland Urban Utilities staff.

Now, large volumes of data and updates are received and automatically processed for delivery by X-Info Connect into the Property Information Service. The integrity of the data has significantly increased and there is an increased level of comfort in the data being received. Queensland Urban Utilities has provided the business with a cost saving, reliable source of property information that can be used by various areas of the business in a consumable format.

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