Automated back end processes provides Gladstone Area Water Board with improved responsiveness for issuing of permits

The repetitive manual processing involved in handling communications, issuance of Permit to Work and data management within Gladstone Area Water Board (GAWB) in response to their DBYD enquiries has proven to be time and resource intensive and prone to errors and inconsistencies.

Mipela implemented a Works Management solution for GAWB to provide a seamless workflow automation solution to view, action and report inquiries that have authority to conduct proposed works in the vicinity of GAWB’s infrastructure from X-Info DBYD suite for their “Permit to Work” processes. The objective was to automate back end processes and centralise data to create certainty and responsive issuing of permits and reports.

With a fully automated Works Management module in place, GAWB is able to view, action and report on asset queries such as Permit to Works applications, resulting in massive improvement in turnaround time for permit issuance.

The automated workflow has also significantly increased workflow accuracy and compliance to processes and information coming from a single source of truth. The on demand reports enable GAWB with visibility and control which will assist with better decision making and proactive asset management.

The project has resulted in an internal “Safety Challenge” award to the GAWB team who submitted the project as a work process initiative by changing the way they do things to manage and remove risks when working in or around concealed infrastructure.

To find out if Mipela’s Works Management solution can meet your business reporting needs please contact Phoebe Tan, Business Development Executive on 1300 807 770.